Wire Instructions
How to find and use wire transfer instructions
If you are paying by wire transfer, you will receive specific instructions for sending your wire. Here is how to use them.
What Are Wire Instructions?
Wire instructions are a document containing all the bank details and reference information you need to send a wire transfer for your investment. When you choose wire as your funding source, the platform generates wire instructions specific to your investment and the SPV's bank account.
Where to Find Wire Instructions
- Action banner — If your investment is awaiting a wire, a prominent banner appears on your investment detail page
- Documents section — On your investment detail page, wire instructions appear as a downloadable document
- Email — After you confirm a wire-funded investment, you receive an email with a link to view your instructions in the portal
What the Instructions Include
Your wire instructions will contain:
| Field | Description |
|---|---|
| Bank name and address | The receiving bank where the SPV's account is held |
| Routing number (ABA) | The bank's routing number for domestic wire transfers |
| Account number | The specific account number for the SPV |
| Beneficiary name | The legal name of the SPV entity receiving the funds |
| Reference / memo | A unique reference number that identifies your specific investment |
How to Use Them
Download or view
Get your wire instructions from the investment detail page or the email link.
Log in to your bank
Go to your bank's website or mobile app, or visit a branch.
Start a new wire transfer
Look for "Wire Transfer" or "Send a Wire" in your bank's transfer options.
Enter the details exactly
Copy the bank name, routing number, account number, and beneficiary name precisely from your wire instructions.
Include the reference number
Enter the reference number in the memo field. This is how we identify your wire.
Send the wire
Review everything one more time, then submit.
Important Tips
Double-check all numbers before sending. An incorrect routing or account number can send your money to the wrong place, which is very difficult to reverse.
Always include the reference number. Without it, the platform may not be able to automatically match your wire, causing delays.
- Send the exact amount — Wire the exact dollar amount shown in your instructions
- Your bank may charge a fee — Most banks charge $15-$30 for outgoing domestic wires. This is your bank's fee, not a Play Money fee
- Contact support if anything looks wrong — Reach out before sending the wire if anything seems incorrect
Common Questions
How long until my wire is confirmed? Domestic wires typically arrive within 1 to 2 business days. Once matched, your investment status will update automatically. If it has been more than 3 business days, contact support.
What if I forgot to include the reference number? Contact support as soon as possible with your wire confirmation details. The team can manually match your wire, but this may take additional time.
Can I send the wire from a different bank than my linked account? Yes. Wire transfers are independent of your linked bank account. You can send from any bank account you have access to.
Can I send the wire in a currency other than USD? All wire instructions are denominated in U.S. dollars. If sending from an international bank, ensure the wire is sent in USD.
Last updated 2 weeks ago
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